www.truckrackdepot.com

General By completing the checkout process on this site you agree to all terms, conditions, policies and agree to purchase selected product(s). Once product has been shipped, you are no longer eligible to cancel your order and are subject to the terms of our return policy.

Photos on this site are for illustration purposes only. They may contain accessories not included with product.

Due to shipping costs we have instituted a $50.00 minimum order amount.

We currently accept Visa, Master Card and Discover by US issued banks only. We will cancel any order placed with a card issued by a non-US bank.

TruckRackDepot.com - A VehicleFx.com Company will not be held responsible for errors, misprints, typos, inaccurate pricing or other errors in website content. These conditions will be corrected as soon as possible after we have been made aware of them. TruckRackDepot.com/VehicleFx.com will not be held responsible for damage of product or property, injury or death as a result of using any of the products sold within this site.

Warranties are the responsibility of the Manufacture.

TruckRackDepot.com/VehicleFx.com urges our customers to completely read and understand the owners manual/instructions of any product(s) purchased on this site.

Products listed on this site may have adjusted policies described in their ad then what is printed here (i.e. special orders, no returns on this item, etc).

WARNING: TruckRackDepot.com aggressively monitors all orders for suspected credit card fraud utilizing advanced detection methods. Any order suspected of fraud will be reported to the FBI Internet Crime Compliant Center. We also report and cooperate with state and local law enforcement in an effort to stop online fraud.

Order Cancellation? You can cancel your order at any time prior to it being shipped. Simply fill out the contact form on the Contact Us page. Please include your name, invoice # and item ordered. NOTE: No cancellations can be granted after an order has been shipped. Your order may have already been shipped even if you have not yet received a tracking number. You will be notified if your cancellation was successful.

Defective Product? If you find that you have received a defective product, please call Cross Tread Industries at 1-800-697-1746. All warranties are the responsibility of the manufacturer. Return Policy

You must obtain prior authorization including an RGA# before returning any products purchased from Truckrackdepot.com. Acceptance of returned items is final only after your return has been inspected. TERMS: Customer pays shipping back to the factory 10% Restocking fee on unopened boxes 25% Restocking fee for opened but still in factory saleable packaging Return passes inspection No returns after 30 days

ANY PRODUCT SHIPPED BACK TO TRUCKRACKDEPOT.COM OFFICES WILL BE REFUSED. RETURNS CAN ONLY BE SHIPPED BACK TO THE FACTORY ADDRESS WE SPECIFY.

To obtain a return goods authorization number (RGA#), please email us at sales@truckrackdepot.com. Please include your name, invoice # and item description. You will receive an email with instructions on how to complete your return.

Shipping Policy

When you purchase a product through Truckrackdepot.com, you will have the choice of selecting between UPS ground or free shipping (when applicable) in the continental United States. Your order will be processed with-in 24 hours and in many cases with-in a few hours after your order has been placed.

We ship straight from the factory and pride ourselves on processing your order as quickly as possible. Orders usually leave the factory in 1 to 2 business days depending on availability. Custom orders will take longer then stock items. All orders with a shipping address that is different from the credit card billing address may experience a delay. TruckRackDepot.com/VehicleFx.com reserves the right to refuse shipment to any address other then the billing address at our discretion. Occasionally orders may be back ordered or out of stock. We will contact customers by email if we learn that the item ordered is on back order. You have the option to cancel your order at any time prior to it being shipped (see Order Cancellation).

We do not apply any handling charges to your order. Your shipping charges are based on the gross shipping weight of all products ordered. We use real-time shipping through UPS. The shipping rates you are quoted, are the actual shipping charges from UPS for your order.

We only ship to continental US addresses. We cannot ship to post office boxes and we do not ship C.O.D. We will not ship to freight forwarding companies or shipping companies. If this is done without our knowledge, the purchase becomes final and sold as is.

If you order multiple items and one or more items is on back order or discontinued, we will normally ship the in stock products unless you let us know in advance. Back ordered products will then be shipped when available. Discontinued items will be removed from your invoice.

If a shipment is undeliverable for any reason, you will be charged all fees that we incur due to the undelivered product. This could include but is not limited to restocking fees, return shipping fees or storage fees. These are fees that we incur due to an undelivered product and are not fees generated by TruckRackDepot.com.

We reserve the right to refuse shipment and/or cancel order of product if questionable credit card use is suspected. Failure of customer to cooperate with verifying questionable credit card use will result in product not being shipped and order being canceled.

TruckRackDepot.com is not responsible for products lost, stolen or damaged during shipment. It is recommended that you require a signature for delivery of your product.

Items eligible for free shipping will be shipped by a carrier of our choice. Free shipping is only available to continental US addresses (lower 48 states).

These policies can change without notice. Please check this and other policies for updates on future site visits.

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