Terms and Conditions

Copyright and Trademark Notice:
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of VehicleFX
(DBA Truck Rack Depot). You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards:
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Links:
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks:
We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. Please make checks out to VehicleFX
(DBA Truck Rack Depot).

Multiple Product Orders:
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. VehicleFX (
DBA Truck Rack Depot) reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions:
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether VehicleFX
(DBA Truck Rack Depot) signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products:
We will ship your product as it becomes available. Usually, products ship within 3-4 business days. Some orders will ship the same business day if ordered by 2:00PM EST, or by the next business day if your order is received after this time. All orders received on Friday after 2:00pm EST, Saturday, Sunday, or any holiday, will be processed the next business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Once the order has shipped it may not be canceled.

Returns/Cancellations:
We will gladly accept the return of products that are defective due to workmanship and/or manufacturer defects for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. All other returns that are not the result of miss ship and/or defects must be approved by VehicleFX
(DBA Truck Rack Depot). All returns not due to miss ship and/or manufacturer defect will result in a 15% restocking fee and the customer is responsible for shipping the item back, in re-sell-able condition. If we issue you a return tag or pick up the shipping amount will be deducted from your refund amount.  The majority of products available are returnable, with all un-opened, original packaging, parts in new and unused condition.  A  Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without a RA# are not eligible for refund or exchange.  The RA# is what identifies you to the product being returned.

Warranties:
Warranties will be handles through VehicleFX
(DBA Truck Rack Depot) as long as the original purchase was made through us.  Most warranties will be repaired, replaced, or refunded.  This is the decision of the manufacturer, either by photographs, description of the issue or by examination.  All warranties must follow the manufacturer’s warranty policies. There are no warranties for products that have been repaired, altered, modified or subjected to misuse, negligence, accident or ordinary wear and tear.  A  Return Authorization Number (RA#) must be requested of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without a RA# are not eligible.  The RA# is what identifies you to the product being returned.

 
Shipping Policy:
When you purchase a product through VehicleFX
(DBA Truck Rack Depot), you will be offered free shipping on orders over $150 (when applicable). Free shipping is only available to continental US addresses (lower 48 states). Orders to Alaska, Hawaii, Puerto Rico, and Virgin Islands are not accepted.  Canadian orders may be charged extra for shipping costs which are calculated during order processing. Your order will be processed with-in 24-48 hours and in many cases with-in a few hours after your order has been placed.

Most orders are shipped straight from the factory and pride ourselves on processing your order as quickly and efficiently as possible. Orders usually leave the factory in 3 to 5 business days depending on availability. Custom orders will take longer than stock items. All orders with a shipping address that is different from the credit card billing address may experience a delay. VehicleFX (DBA Truck Rack Depot) reserve the right to refuse shipment to any address, at our discretion. Occasionally orders may be back ordered or out of stock. We will contact customers by email or phone if we learn that the item ordered is on back order. You have the option to cancel your order at any time prior to it being shipped (see Returns/Cancelations).

We only ship to continental US addresses.  We cannot ship to post office boxes or military bases and we do not ship C.O.D. We will not ship to freight forwarding companies or shipping companies. If this is done without our knowledge, the purchase becomes final and sold as is.

 

If you order multiple items and one or more items are on back order or discontinued, we will normally ship the in stock products unless you let us know in advance. Back ordered products will then be shipped when available. Discontinued items will be removed from your invoice. If a shipment is undeliverable for any reason, you will be charged all fees that we incur due to the undelivered product. This could include but is not limited to restocking fees, return shipping fees or storage fees. These are fees that we incur due to an undelivered product and are not fees generated by VehicleFX (DBA Truck Rack Depot).

 

We reserve the right to refuse shipment and/or cancel order of product if questionable addresses and/or credit card use is suspected. Failure of customer to cooperate with verifying questionable credit card use will result in product not being shipped and order being canceled. VehicleFX (DBA Truck Rack Depot) is not responsible for products lost, stolen or damaged after shipment is delivered. It is recommended that you require a signature for delivery of your product. Items eligible for free shipping will be shipped by a carrier of our choice. Free shipping is only available to continental US addresses (lower 48 states). A handling charge may apply to your order, if under $150. These policies can change without notice. Please check this and other policies for updates on future site visits.


Taxes:

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Michigan and Canada. Currently the rate for Michigan is 6% and for Canada is 13%. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Most orders place from states other than Michigan do not have taxes added to the order.


Typographical Errors:
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the price p